Shipping & Returns Policy – Pen and Pencil

We process and ship orders promptly to ensure reliable delivery.

Order Processing Time: Orders are processed within 1–2 business days.
Shipping Methods: Standard and express shipping options may be available at checkout.
Delivery Time: Estimated delivery times are provided during checkout and may vary by destination.
Shipping Costs: Shipping fees, if applicable, are calculated and displayed before payment confirmation.
Order Tracking: Tracking information is provided once the order has been dispatched.

We are not responsible for delays caused by carriers, customs clearance, or circumstances beyond our control.

We aim to ensure customer satisfaction while maintaining fair and transparent return conditions.

Return Eligibility: Items may be returned within 14 days of delivery, provided they are unused and in their original packaging.
Non-Returnable Items: Used, damaged, or customized items are not eligible for return.
Return Process: To initiate a return, customers must contact us before sending any items back.
Refunds: Once the returned item is received and inspected, refunds are processed to the original payment method.
Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

If you receive a damaged or incorrect item, contact us promptly with order details and supporting evidence so we can resolve the issue efficiently.

For any shipping or return-related inquiries, please contact our support team via the Contact Us page.

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